Now click the left-hand side pane "I do not have an open support ticket" Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click the one on the left marked "I don't have an open support ticket". Once it starts, you will see a first screen with 2 buttons. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.80.848.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. I would appreciate getting some key details from this machine in order to help you forward. Iĭo know that the Web protection as well as all other Malwarebytes protections are keeping the pc safe from harm. Please only just attach all report files, etc that I ask for as we go along. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. I do wish you would have mentioned explicitly if Chrome browser was involved. You need to be aware that on a block event notice from Malwarebytes for Windows that (A) the potential harm was STOPPED, (B) it does not mean there is some infection, & the Malwarebytes is protecting your system. Endpoint Detection & Response for Servers
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